Thank you for your interest in using the WeTranslate services and website. Before submitting any documents, please read the Terms and Conditions detailed on this page.
We assure you that we will always try to offer you the best services and remain your faithful partner for translation and interpreting services.
The terms “WeTranslate”, “wetranslate.pro”, “website”, “company”, “firm”, “company”, represent the WeTranslate company. The details of WeTrasnalte company are:
By the terms “user”, “visitor”, “customer” we mean all people who access wetranslate.pro, for any reason.
The terms “Regulation”, “Agreement”, “Terms and Conditions” are used to designate this agreement.
The wetranslate.pro website and all its content, as well as any other subdomains adjacent to it, are the exclusive property of WeTranslate Complete Solutions SRL.
In the content of these terms and conditions, the site is indicated by the phrase “WeTranslate” and / or “wetranslate.pro”.
WeTranslate Services is provided subject to your acceptance, without modification, of the terms and conditions of this Agreement.
By using wetranslate.ro and / or any service offered by WeTranslate, it is considered that the user has read, understood and fully accepted the terms and conditions of use of the website and the services offered by WeTranslate.
By sending any type of information and / or files to WeTranslate (through contact forms, through the chat application, directly by email), the user expressly and in advance gives his consent to the processing of data transmitted to WeTranslate, which will be used by WeTranslate strictly for the purpose of providing the requested services.
The user’s agreement applies to the entire wetranslate.ro website, the subdomains adjacent to it, their content, as well as the services offered by WeTranslate.
If you submit any information and / or documents to WeTranslate, regardless of the method and you have not read the terms and conditions of use, it will automatically be considered that you have accepted this set of Terms and Conditions.
Your continued use of the WeTranslate services constitutes your acceptance of the provisions of this agreement and WeTranslate will NOT ASSUME RESPONSIBILITY for the user’s failure to read the Terms and Conditions detailed on this page.
If you do not accept the terms and conditions detailed in this “Terms and Conditions” page, please do not use wetranslate.ro and the services offered through it.
By using the WeTranslate website, you indicate and expressly agree that you accept, agree to and abide by the “Terms and Conditions” of using the website.
Requests for offers, as well as additional information for the services we provide, may be requested in the following ways:
After sending the request for quotation, the customer will be contacted as soon as possible by a member of the WeTranslate team, for further clarifications (if necessary) and will receive the requested offer on the email address provided.
All requests sent by customers are managed through the Zoho Desk platform (in the ticketing system), and the email address to which requests are sent and from which requests are received is comenzi@wetranslate.ro.
The platform through which the requests are managed will be accessed from the page https://desk.wetranslate.ro/
By filling in the contact form / sending by email the request for offer and / or the information / documents underlying the provision of the requested services, the Customer declares and assumes responsibility that all data / information / documents provided by him are correct, complete and true .
Also, by filling in the contact form / sending by email the request for offer, the customer agrees that WeTranslate can contact him, by phone or by email, in order to honor the offer and / or the requested services.
he order confirmation from the customer will be made by email, based on the offer sent by WeTranslate also by email. he execution process of the services requested and confirmed by the customer will be started after the payment of the fiscal invoice issued by WeTranslate and after the confirmation of the collection of the invoiced amount.
WeTranslate may cancel the offer sent to the customer and the services offered to him, following a prior notification, without any subsequent obligation of one party to the other or without any party being able to claim damages from the other, in the following situations:
In the execution of the services requested by the client, WeTranslate has the right and may subcontract to a third party, in part or in full (collaborating translators / interpreters, rental companies of technical interpretation equipment, courier companies, travel agencies, etc.), services related the honor and execution of the services requested by the client, not requiring the client’s consent in this regard.
In the execution of the services requested by the customer, WeTranslate may provide the personal data of the customer, to the categories of third parties mentioned above, with which it is in contractual relations and which have previously assumed a commitment / agreement / confidentiality agreement and only for the purposes of providing the services requested by the Client.
Each third party assumes the responsibility to keep the personal data to which it has access secure.
Even in these situations, WeTranslate assumes responsibility towards the customer, for all contractual obligations assumed towards him, for the execution and delivery of the services requested by the customer and confirmed by WeTranslate.
Following the submission of documents that require translation, an evaluation of the number of pages will be performed, an evaluation that will be done to the source text / document (untranslated) and which will be an estimate.
The translation services will be charged for the number of pages resulting in the translated document (target), and there may be differences between the estimated number of pages for the untranslated document, compared to the translated document.
The method of calculation and pricing and the translated content apply depending on the type of document, as follows:
The method of calculation and charging for interpreting services is:
In the case of simultaneous interpreting services, 2 (two) interpreters are required and the cost of interpreters does not cover the technical equipment (if required), which has separate costs.
If, after completing the process, there will be a difference in the number of pages compared to the estimated number of pages, plus or minus, the total cost of the services provided will be recalculated, by refunding the value paid in addition or by issuing a difference invoices, between the initially estimated number of pages and the final number of pages resulting from the translation, as appropriate.
After the order is confirmed by the customer, a tax invoice / tax receipt will be issued in advance, with the full amount mentioned in the submitted offer (or with the partial payment in advance, depending on the submitted offer). The following mandatory information is required to issue an invoice:
The tax invoice will be issued on one of the 2 companies mentioned in the introductory part of this page, depending on its value and the type of customer.
Given the annual turnover limit for non-VAT companies, WeTranslate reserves the right to decide from which company to issue the customer the tax invoice, depending on the total value of invoices issued in that calendar year, for the non-VAT company (WeTranslate More Than Words SRL).
Invoices are issued through the Smart Bill Cloud platform and data stored in the Smart Bill is in the data centers in Ireland and Germany of Amazon Web Services, Inc. Seattle, WA 98124-8423, US which is certified in the US-EU data protection program, called Privacy Shield. Amazon Web Services is the world’s largest provider of cloud infrastructure and is GDPR-compliant.
By confirming the order, the customer agrees to the transmission of the information mentioned above, and WeTranslate declares and guarantees that the data required for issuing the tax invoice will be used strictly for issuing the tax invoice, in accordance with the Tax Code in force.
The WeTranslate website contains contact forms through which you can contact us electronically.
The data requested when filling in the contact forms are:
When one of the forms is completed, all completed and provided information will be emailed to the WeTranslate team.
The system will automatically send the message from one of the WeTranslate email addresses: comenzi@wetranslate.ro, careers@wetranslate.ro, invoice@wetranslate.ro, depending on the specifics of the page where the form was completed.
104 / 5000 Translation results Each field where attachments can be uploaded to the contact forms has the following characteristics:
The data / information containing the transmitted messages, as well as the answers provided by WeTranslate will be stored and processed until the issues discussed are considered clarified by the two Parties and for an additional period of at least 1 year after this date, being stored in an electronic archive.
The official email addresses of WeTranslate will always contain the extension @ wetranslate.ro (eg comenzi@wetranslate.ro).
WeTranslate provides users with a chat application created by Zoho Corporation Pvt. Ltd., with secure access, which can be accessed both on the desktop and on mobile devices, the conversations being secure.
For security reasons, uploading files is not allowed through the Chat application, as they can only be sent via contact forms.
WeTranslate provides free information about the services provided to all users who access this website. WeTranslate reserves the right to restrict the use of any website service for commercial purposes.
WeTranslate reserves the right to change the terms and conditions of the services at certain intervals, without the obligation to notify users, the new terms and conditions being displayed on the page related to that service. Such changes will be brought to the attention of visitors by posting on the pages of the wetranslate.ro site. Changes are considered accepted by users if they continue to use the website after they are displayed.
WeTranslate also reserves the right to change or supplement the rules and restrictions on the content of the website at any time, as well as the right to modify or update any service or right to use any service at any time without notice.
WeTranslate reserves the right to run advertising campaigns and / or promotions at any time in any section of the site. Such campaigns and promotions do not require the consent of visitors or users of the wetranslate.ro website.
Also, the size of advertising campaigns and promotions, as well as the space intended for them within the wetranslate.ro website, do not require the consent of users and can be changed at any time, without prior notice to users.
The entire content of the wetranslate.ro website represents the exclusive property of WeTranslate Complete Solutions SRL, being protected in accordance with law no. 8 / 14.03.1996 on Copyright and Related Rights, as subsequently amended and supplemented, and may not be copied, taken over, distributed, sold or resold without the express written consent of WeTranslate.
Users can use the content of the wetranslate.ro website only for informational purposes and to purchase the services offered by WeTranslate.
Except as mentioned above, the content of the WeTranslate website may not be copied, downloaded, distributed, sold / resold, reproduced, modified and exploited, in whole or in part, regardless of the commercial or non-commercial purpose of this operation.
Actions such as those mentioned below are not permitted to any user, unless prior written permission has been obtained from the Legal Administrator of WeTranslate:
Any use of the content of the WeTranslate website for purposes other than those expressly permitted by this document is strictly prohibited. Requests to use the content for purposes other than those expressly permitted by this document may be sent to the email address: contact@wetranslate.ro
It is also strictly forbidden to use automated means, including scripts, robot applications, bot, spider, crawler and / or any computer applications / programs that may deceive or simulate certain activities / processes of the WeTranslate website or , in any way, exploits certain functions or vulnerabilities of the WeTranslate website in order to obtain advantages, for itself or for other users or third parties, in terms of using the WeTranslate website or accessing and using any Services.
Pictures and images displayed on the WeTranslate website are purchased by WeTranslate under a license from, Shutterstock Netherlands, B.V. and Freepik Company, S.L.
Any natural or legal person, who infringes the intellectual property rights, by copying the content in whole or in part, copying the format of the pages, identical or partial reproduction of the design of the pages wetranslate.ro, regardless of the version of content that existed in the past or the current version, will be bound by the competent courts, at payment of damages to WeTranslate, in the amount of turnover cumulated for both companies in the WeTranslate group, in the last 5 years, but not less than 1,000,000 Euros.
All data / information / documents received from visitors / users / customers, are considered confidential and will be managed in strict confidentiality, with the application of the provisions of Art.6 alin.1 lit. f) of Regulation no. 679/2016 on the protection of individuals, regarding the processing of personal data and on the free movement of such data, in order to keep track of personal data processing activities performed.
This document contains essential information on how to process personal data in the services offered by WeTranslate both on the website and through email correspondence, but also the situation in which the customer shows up at our headquarters to provide us with documents that are subject to the requested services.
For the purposes of the definition of Art. 4.1 of Regulation (EU) 2016/679 (General Data Protection Regulation, hereinafter referred to as GDPR), personal data represent any information about an identified or identifiable natural person (“data subject”);
An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, an identification number, location data, an online identifier or one or more specific elements of his physical, physiological, genetic, mental, economic, cultural or social identity.
When using the WeTranslate website / email or at our headquarters, you are required to provide the following information:
Based on the acceptance of users / customers to use the wetranslate.ro platform as well as based on the services requested by WeTranslate customers, the personal data provided are processed as “authorized person” by:
In the data processing activity, WeTranslate applies the following basic principles:
When accessing the WeTranslate website, we will collect information about the access device and store this log data on our servers or our partners. The types of information we can collect are:
For security reasons (for example to be able to prevent / identify a possible cyber attack against the WeTranslate website), we may store the above information for a period of 30 days, after which we will anonymize or delete this data.
The processing and temporary storage of IP addresses is based on the provisions of Art. 6.1 letter f.) Of the GDPR, as the display of website content, respectively maintaining the security of our own IT systems / servers, is the legitimate interest of WeTranslate.
In order to perform our services for Legal Entity clients, we propose a contractual collaboration with them, as operators of personal data that we process in their interest.
In the event that a Legal Entity makes available to WeTranslate personal data of its own employees and / or its customers, the Legal Entity undertakes to have the consent of the persons subject to personal data, for the use / processing and transmission of those data to third parties, WeTranslate being absolved of any responsibility for obtaining the consent of the persons subject to personal data.
WeTranslate will process the data of the employees of the respective entities, such as their name, profession, telephone number, email address and / or any other data provided, these data being processed exclusively for the performance / provision of services offered by WeTranslate, within the relationship contractual or pre-contractual, according to the legitimate interest of WeTranslate.
WeTranslate ensures that the data subject has the right to change the contact details he / she has transmitted. You can also request the deletion of your data at any time before the provision of the services, in which case WeTranslate may not be obliged to provide the requested services.
In the event that the request for deletion of data occurs after the execution and payment of services, WeTranslate will delete the data provided, except for accounting / tax data and / or other data required by applicable law.
As a user of the WeTranslate website, according to the provisions of the GDPR, you have the following rights:
Based on obtaining the consent of the data subject in order to process personal data, they are processed in accordance with the provisions of Art. 6.1 lit a.) Of the GDPR.
If the processing is necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract, the processing is performed based on Art. 6.1 lit b.) Of the GDPR.
If the processing is necessary in order to fulfill a legal obligation, it will be performed in accordance with the provisions of Art. 6.1 lit c.) Of the GDPR.
If the processing is necessary for the purpose of the legitimate interests pursued by WeTranslate, it will be carried out in accordance with the provisions of Art. 6.1 lit f.) Of the GDPR.
The data provided by customers / users will be processed until the end of the purpose for which they were collected, respectively until the execution and delivery of the requested services, as well as the payment for the services provided.
In order to keep a backup archive of the services provided to customers, WeTranslate may keep a copy of all data / documents provided, as well as the services provided, for a period of 3 years from the date of execution of the services.
During the processing period, the data subjects have at any time the right to request the cessation of data processing, in which case WeTranslate will interrupt the services requested by the customer and will delete all data received from the data subject.
In order to provide the services, WeTranslate strictly restricts certain third parties, according to its legitimate interest, WeTranslate proxies processing the data exclusively for the purpose for which they were transmitted to them, pursuant to Art. 28 of the GDPR.
The following proxies will keep the personal data for the same period for which they are processed by WeTranslate, as follows:
Individuals / legal entities may be associated with the online identifiers provided by their devices, applications, tools and protocols, such as IP addresses, cookie identifiers or other identifiers such as radio frequency identification tags. They can leave traces which, especially when combined with unique identifiers and other information received by the servers, can be used to create and identify profiles of individuals / legal entities.
A cookie is information transmitted to a user’s computer that identifies information about that data subject. WeTranslate and its affiliates use cookies to provide as safe, smooth navigation as possible and to monitor / store visitor preferences, for statistical purposes, to inform, optimize and serve announcements / advertisements based on previous visits made by a user on the website. WeTranslate places cookies on browsers that access the WeTranslate website.
Users have the option to set their internet browser to reject cookies. Disabling these cookies, however, could have a negative impact on the navigation and use of the website.
In general, cookie modules are divided into two distinct categories: essential and non-essential.
Visitors have the right to change the privacy settings by blocking cookies in the browsers used, but these actions can have a negative impact on the optimal functioning of the websites used, and can have consequences on saved and personalized settings of the platforms visited regular. At the same time, browsers offer the opportunity for users to specify which sites are authorized to use cookies.
Visitors can obtain additional information about how cookies work by accessing the page https://cookies.apti.ro/
WeTranslate broadcasts text ads, which appear in the form of text links through an external company, which allows ads to appear in the Google search engine. Our partners, such as Google, use such cookies to filter the information displayed, based on previous visits to the WeTranslate website.
The tools and applications below help us understand the interaction of users of the WeTranslate website and their analysis allows us to display advertising messages, in order to promote personalized ads that are compatible with the visitor’s activity:
Visitors can choose not to be tracked by Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout
We reserve the right to process information about search patterns on or in connection with the WeTranslate website, in order to create statistical models in order to configure the website for ease of use and in particular to optimize services made available to users.
In this regard, we collect your IP address in a pseudonymous form, for a period of 30 days, the processing and temporary storage of IP addresses is based on the provisions of Art. 6.1 lit f.) Of the GDPR, as the legitimate interest of WeTranslate is improve services by providing functionalities based on statistical models.
By using the WeTranslate website, all the functions included in it and all the subdomains of wetranslate.ro, you give your express consent regarding the terms and conditions of use of the wetranslate.ro platform, the provisions found on the page https: // dev .wetranslate.ro / terms-and-conditions / having the value of a contract between you (user / visitor / client) and WeTranslate.
In this sense, the data provided by you through the wetranslate.ro platform, by email or in person at the WeTranslate headquarters, are processed under 6.1 lit b.) Of the GDPR.
If we consider it necessary to change / modify / update / supplement the privacy rules, we will publish those changes on this page to inform you about the types of information we collect and how we use them.